Cookies and Privacy

This website uses cookies and similar technologies. Please read on to learn which cookies we use and for what purposes.

By using our website you accept that we use cookies as described in the following.

What is a cookie and what are similar technologies?

Cookies are small information units which the Website places on your computer's hard disk, on your tablet or on your smartphone. Cookies contain information that the Website uses to make the communication between you and your web browser more efficient. The cookie does not identify you as an individual user, it identifies your computer. There are two types of cookies - session cookies and persistent cookies. Session cookies are temporary bits of information which are deleted when you exit your web browser. Persistent cookies are more permanent bits of information that are stored and remain on your computer until they are deleted. Persistent cookies delete themselves after a certain period of time but are renewed each time you visit the website.

The Website uses session cookies and persistent cookies.

We use similar technologies for storing and accessing information in the browser or device which utilises local units and local storage, such as HTML 5 cookies and other methods. These technologies can operate across all your browsers. In some cases, the use of these technologies cannot be controlled by the browser, but requires special tools. We use these technologies to store information to ensure the quality of reviews and to spot irregularities in the use of the Website.

What type of cookies do we use and for what purposes?

We use cookies for

  • Statistics: Measuring Website traffic i.e. number of visits on the Website, which domains the visitors come from, which pages the visitors visit on the Website and in which overall geographical area the visitors are located.
  • Improvement of the functionalities of the Website: Optimising your experience, which includes making the Website more accessible to people who use screen readers to understand information online, as well as giving you the ability to send us donations easily via JustGiving and contact us easily online via secure web forms.
  • Connect with Social Media: We give you the possibility of connecting with Social Media, such as Twitter.
  • Targeted advertisement: Displaying specific advertisements on the Website which we believe you will find interesting.
  • Quality assurance: Ensuring that you can easily access the most recent reviews of our services by sector inspectors such as the CQC or other regulators, , via our Website

Third party cookies

Our Website uses cookies from the following third parties:

  • Google Analytics: for statistical purposes. You can decline cookies from Google Analytics by clicking on this link: http://tools.google.com/dlpage/gaoptout
  • Facebook: only set if you interact with the ShareThis social media plugin or are already logged into one of the related social media platforms from other source for the purpose of connecting and integrating with them. You can decline cookies from ShareThis by clicking on this link: http://www.networkadvertising.org/understanding-online-advertising
  • Twitter: Set by Twitter only if you interact with the Twitter plugin or are already logged into Twitter from other source for the purpose of connecting and integrating with them.
  • DoubleClick: for the purpose of displaying relevant advertisements.

Deletion of cookies

If you want to delete the cookies already on your equipment, you can, if you use a PC or a more recent browser, press CTRL + SHIFT + DELETE simultaneously. If the shortcuts do not work on your browser, please visit the support page for the browser in question. Please note that our Website will not work to its full extent if you delete the cookies.